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1st Day Troubleshooting

1st Day Troubleshoot



Dear Families,

 

We know we are all experiencing some difficulties today. Here are some quick tips:

 

My password isn't reset - no one is responding...

  • We have recieved an overwhelming amount of responses and it will take us time to get through everyone. Email tsanzari@cnusd.k12.ca.us. She will have a team to help her.

I can't log into email... 

  • First, log into the school website and click on the myCNUSD logo at the top to login. If you can login, you should be able to click the three lines at the top right corner to open up a list of tools, such as Email.
  • If you are unable to log into myCNUSD, email tsanzari@cnusd.k12.ca.us to reset your password. She has 300 emails, so give her some time. We will have some people assisting her.

What if I miss class...

  • Don't worry, we know we are going to encounter issues today. If you miss your class, simply follow up with an email to let your teacher know - Staff Emails as of 8.3.20.docx) . Also, go to their teacher website or their Google Classroom to find out what you may have missed.
  • You must reach out to your teacher every day in some way to be counted as present for the day.

I have the wrong class in my schedule...

  • Let your counselor know by emailing him/her. Please allow up to two days for a response. Keep attending the wrong class until your schedule has been changed. You must check your schedule in Student/Parent Connect daily for changes - counselors will make changes and you may not be notified. Once your have the correct class, go to your teacher's website and/or email them. 

What am I supposed to do if I don't have a device yet...

  • It's ok - we have notified the teachers that not everyone has a device yet. Please do the best you can with whatever you might have onhand. If you have a cell phone, you should be able to access everything.
  • Download the Zoom app (student login instructions)

I can't log into Google Classroom...

  • Make sure you are loggin in through myCNUSD. First, log into the school website and click on the myCNUSD logo at the top to login. If you can login, you should be able to click the three lines at the top right corner to open up a list of tools, such as Email.

 

 

Please be patient with us... we are working hard to help everyone troubleshoot through everything.

Thank you!

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